2. How does the rail pass protection work?
If your pass is lost or stolen while in Europe, report the loss or theft to the local police at the train station. Within 30 days after returning you will need to file a claim for reimbursement. The...more
6. What do I do if my passes are lost while in Europe?
If your pass is lost whilst abroad an Emergency ticket can be issued if you have the credit card you made the purchase, expect to pay an administrative fee which is far less than a new ticket. An o...more
7. What do I do if my passes are stolen while in Europe?
If your pass is stolen whilst abroad, first report the incident to the police whilst abroad an Emergency ticket can be issued if you have the credit card you made the purchase. An optional Rail Pass...more
1. Can I pre-book a car park space? ANSWER...
2. What domestic services are available from Ebbsfleet International? ANSWER...
3. Can I board at Ebbsfleet International instead of another International station? ANSWER...
4. Can I buy season tickets for travel from Ebbsfleet International? ANSWER...
5. Are there facilities for disabled customers? ANSWER...
Q1. Can I pre-book a car space?
------------- A. Yes, you can reserve a space by booking online. For further information on booking a car park space in advance, including durations and fees, please refer to Car Parking.
Q2. What domestic services are available from Ebbsfleet International?
------------- A. The new High Speed Service, operational since 13th December 2009, connects Ebbsfleet International to a number of stops across Kent, as well as St Pancras International and Stratford International. Please see Ebbsfleet International Timetables for more details.
Q3. Can I board at Ebbsfleet International instead of another International station?
------------- A. Yes, but you should check your ticket to see if this can be done, as well as Ebbsfleet International Timetables and Tickets for more information.
Q4. Can I buy season tickets for travel from Ebbsfleet International?
------------- A. Yes. Please refer to Tickets for more information.
Q5. Are there facilities for disabled customers?
------------- A. Yes, Ebbsfleet International accommodates both disabled customers, and visitors with pushchairs. There are designated car park spaces for disabled users. For more information, please see Parking Facilities.